THERE IS NO STORE
OF THE FUTURE
ONLY THE CUSTOMER
OF THE FUTURE
RETAIL EVOLUTION IS NOT DIGITAL
IT IS HUMAN CENTRIC
POWERED BY TECHNOLOGY
Executive Director, Commerce
Steve leads our Experience Led Commerce Solution. His background as an engineer and coder, combined with his entrepreneurial spirit and decade plus of global experience in retail and digital transformation makes him a sought-after expert both inside and outside the walls of WONGDOODY.
WHITEPAPERS, ARTICLES & EDUCATED RAMBLINGS
What if process, fulfillment and customer service were the immersive experience? When I go into a store today, I’m a bit unsettled. Not in a bad way, just a new way. This is largely because each store functions differently. Each has their own COVID-induced protocols....
Certainly 2020 has been full of challenges for everyone, and I am no exception, but excitement is in the air as the new year approaches. Not everything was bad this year, in fact there were a lot positive and exciting things which happened in retail as a result of the...
This is a tale of customers and retailers who, as we have heard so many times, are in this together. During the pandemic, customers are rapidly exhibiting the very behaviors retailers desire, including contactless payments, curbside pickup, ecommerce and buy online,...
Anyone watching retail seemed to think it would be the internet that destroyed the brick and mortar store– and it certainly tried. Over the past few years however, retail has been in a bit of an evolutionary renaissance. Maybe even a liberation, and ironically it’s owed to the internet – and the technology that came as a result.
The recent announcement from Google is a positive development for consumers and data privacy, but comes as no surprise for creative, media and digital marketers.
Another NRF Big Show is in the rear view and I have to say that I am optimistic about the new decade in retail. As you will read below there is a real sense of optimism, and change, in the air.