ARTICLE

The Immersive Working Store Experience

What if process, fulfillment and customer service were the immersive experience? When I go into a store today, I’m a bit unsettled. Not in a bad way, just a new way. This is largely because each store functions differently. Each has their own COVID-induced protocols....

Five Commerce Thoughts for 2021

Certainly 2020 has been full of challenges for everyone, and I am no exception, but excitement is in the air as the new year approaches. Not everything was bad this year, in fact there were a lot positive and exciting things which happened in retail as a result of the...