The Human Experience of Healthcare
July 22, 2021 | 45 mins
“How we reimagine healthcare is about being holistic, personalized, high-tech and high-touch.” –
Lisa Davis | find it at 7:42
“I joined Pfizer because of our purpose: To create breakthroughs that change patients’ lives.” –
Miya Gray | find it at 21:37
“Because of so many amazing companies who are putting their customers at the center…in every industry, customer experience has to be at the heart of what we do.” –
Skyler Mattson | find it at 13:37
- How COVID shifted healthcare IT departments into key business players
- Using research insights and personal empathy to keep patients at the center
- How digital healthcare platforms may evolve post-pandemic
- Confidence-building, networking and leading when you’re the only woman in a room
Get the pulse on an industry deeply affected by the pandemic and listen as WONGDOODY President Skyler Mattson chats with healthcare leaders Miya Gray from Pfizer and Lisa Davis from Blue Shield of California about navigating rapid digital change, valuable lessons they’re carrying forward, and career advice they’d have given themselves in their 30s.
Vice President of Customer Experience and Engagement at Pfizer
Miya Gray brings 20 years of customer-focused leadership experience in healthcare and medical technology to her current role as the Vice President of Customer Experience and Engagement (CX&E) at Pfizer. Previously, Miya served in a variety of leadership positions at healthcare startups Apervita and BrainScope, as well as Surescripts, a nationwide health information network. Miya holds a Master of Science in Engineering Economic Systems & Operations Research from Stanford University and a Bachelor of Science in Electrical Engineering from Rensselaer Polytechnic Institute.
Senior Vice President and CIO at Blue Shield of California
Lisa Davis is SVP and CIO at Blue Shield of California. She is driving Blue Shield toward a future state of healthcare, transforming the IT business model and leveraging digital technology, data, and analytics to accelerate the delivery of capabilities and improve the member and provider experience. Lisa has been an IT leader in high tech, academia, and the federal government. She holds a Master of Science from Golden Gate University and a Bachelor of Science from Syracuse University.
President of WONGDOODY
Over the past 18 years, Skyler has overseen the growth of WONGDOODY while leading award-winning work, including several women’s empowerment initiatives. As president, Skyler has been an integral part of transforming WONGDOODY from a North American ad agency to the global experience and design unit for Infosys, with studios around the globe. She has been a delegate to the World Economic Forum and proudly serves as a board member of the Infosys Foundation.