The Human Experience of Healthcare
Miya Gray, Vice President of Customer Experience and Engagement at Pfizer
Lisa Davis, Senior Vice President and CIO at Blue Shield of California
Skyler Mattson, WONGDOODY President
Thursday, July 22, 2021
9AM PST / 12PM EST / 5PM GMT / 9:30PM IST
Vice President of Customer Experience and Engagement at Pfizer
Miya Gray brings 20 years of customer-focused leadership experience in healthcare and medical technology to her current role as the Vice President of Customer Experience and Engagement (CX&E) at Pfizer. Previously, Miya served in a variety of leadership positions at healthcare startups Apervita and BrainScope, as well as Surescripts, a nationwide health information network. Miya holds a Master of Science in Engineering Economic Systems & Operations Research from Stanford University and a Bachelor of Science in Electrical Engineering from Rensselaer Polytechnic Institute.
Senior Vice President and CIO at Blue Shield of California
Lisa Davis is SVP and CIO at Blue Shield of California. She is driving Blue Shield toward a future state of healthcare, transforming the IT business model and leveraging digital technology, data, and analytics to accelerate the delivery of capabilities and improve the member and provider experience. Lisa has been an IT leader in high tech, academia, and the federal government. She holds a Master of Science from Golden Gate University and a Bachelor of Science from Syracuse University.
President of WONGDOODY
Over the past 18 years, Skyler has overseen the growth of WONGDOODY while leading award-winning work, including several women’s empowerment initiatives. As president, Skyler has been an integral part of transforming WONGDOODY from a North American ad agency to the global experience and design unit for Infosys, with studios around the globe. She has been a delegate to the World Economic Forum and proudly serves as a board member of the Infosys Foundation.
In this episode, The Human Experience of Healthcare, we’ll dive into the industry affected perhaps the most by the pandemic. Our guests will share innovative ways of thinking and adapting, and valuable lessons they’re carrying forward into our post-pandemic world.
In this free webinar, you’ll learn more about:
- Gathering insights to balance consumer and stakeholder needs.
- How physical and digital visits may evolve post-pandemic.
- Encouraging and cultivating an innovative mindset.