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Episode 8

Driving Change: Reducing Reluctance and Resistance

January 27, 2022 | 45 mins

“… whatever it is you’re working on — getting people to feel good about it is just as important as getting people to understand what they’re doing.” –

Stephanie Mitchko-Beale | find it at 23:50

“ … the more they are aware of where you’re going, why you’re going there, what it will feel like, and to also know that they’re being listened to and their thoughts are being taken into account. You will encounter less resistance …” –

Gabi Wagenhofer | find it at 5:27

“It’s not all business … pre-pandemic it was: ‘Update me on the project’ … and now it’s ‘How are you? Are your kids still not back in school?’… really taking care of our teams on the personal level and ourselves is so important.” –

Skyler Mattson | find it at 25:44

Highlights

• Preparing your people for transformative change.

• Employing data to course-correct during change efforts.

• Tailoring communication styles to specific communication cultures.

• Using empathy to build relationships and establish trust.

Summary

Change is hard. Getting others to buy in is harder. This episode Skyler chats with Gabi Wagenhofer, VP Markets & Midstream Digital / CIO Trading, Shipping & Midstream at BP, and Stephanie Mitchko-Beale, EVP and CTO at Charter Communications, about the best ways to persuade organizations to embrace transformation and growth.

Panelists

Steph-Headshot
Guest

Stephanie Mitchko-Beale

Executive Vice President & Chief Technology Officer, Charter Communications

As an Emmy Award-winning technology, television and advertising veteran, Stephanie Mitchko-Beale has a strong record of first-to-market products. She oversees Charter’s Network, Mobile, Video and Software Engineering teams, as well as Network Architecture, Technology Policy, and Emerging Technology organizations. Stephanie holds a Certificate from the SCTE-Tuck Executive Leadership Program at Dartmouth, a BS degree in Electrical Engineering from NYU-Poly in New York, teaches as a guest lecturer at NYU/Stern Graduate School and is a member of the NYU Poly Enterprise Learning Board.

Gabi Wagenhofer
Guest

Gabi Wagenhofer

Vice President Markets & Midstream Digital / CIO Trading, Shipping & Midstream, BP

For the last 15 years, Gabi has held a variety of IT leadership roles across BP, including CIO for Trading, Shipping & Midstream, Group functions (Finance, Procurement, Global Business Services) and Castrol (BP’s lubricants business). With BP businesses making digital a foundation of its strategies, Gabi has embraced and driven change and transformation through automation, data & analytics, process change and innovation at its core.

Gabi holds a Master’s degree from the University of Economics and BA in Vienna.

Skyler Mattson
Host

Skyler Mattson

President of WONGDOODY

Over the past 18 years, Skyler has overseen the growth of WONGDOODY while leading award-winning work, including several women’s empowerment initiatives. As president, Skyler has been an integral part of transforming WONGDOODY from a North American ad agency to the global experience and design unit for Infosys, with studios around the globe. She has been a delegate to the World Economic Forum and proudly serves as a board member of the Infosys Foundation.

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