Episode 5
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The Human Experience of Healthcare
July 22, 2021 | 45 mins
Highlights
- How COVID shifted healthcare IT departments into key business players
- Using research insights and personal empathy to keep patients at the center
- How digital healthcare platforms may evolve post-pandemic
- Confidence-building, networking and leading when you’re the only woman in a room
Summary
Get the pulse on an industry deeply affected by the pandemic and listen as WONGDOODY President Skyler Mattson chats with healthcare leaders Miya Gray from Pfizer and Lisa Davis from Blue Shield of California about navigating rapid digital change, valuable lessons they’re carrying forward, and career advice they’d have given themselves in their 30s.
Panelists
Guest
Miya Gray
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Vice President of Customer Experience and Engagement at Pfizer
Miya Gray brings 20 years of customer-focused leadership experience in healthcare and medical technology to her current role as the Vice President of Customer Experience and Engagement (CX&E) at Pfizer. Previously, Miya served in a variety of leadership positions at healthcare startups Apervita and BrainScope, as well as Surescripts, a nationwide health information network. Miya holds a Master of Science in Engineering Economic Systems & Operations Research from Stanford University and a Bachelor of Science in Electrical Engineering from Rensselaer Polytechnic Institute.
Guest
Lisa Davis
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Senior Vice President and CIO at Blue Shield of California
Lisa Davis is SVP and CIO at Blue Shield of California. She is driving Blue Shield toward a future state of healthcare, transforming the IT business model and leveraging digital technology, data, and analytics to accelerate the delivery of capabilities and improve the member and provider experience. Lisa has been an IT leader in high tech, academia, and the federal government. She holds a Master of Science from Golden Gate University and a Bachelor of Science from Syracuse University.
Host
Skyler Mattson
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President of WONGDOODY
Over the past 18 years, Skyler has overseen the growth of WONGDOODY while leading award-winning work, including several women’s empowerment initiatives. As president, Skyler has been an integral part of transforming WONGDOODY from a North American ad agency to the global experience and design unit for Infosys, with studios around the globe. She has been a delegate to the World Economic Forum and proudly serves as a board member of the Infosys Foundation.
